Info and FAQ

INSURANCE AND BILLING
We bill most commercial insurers. Our physicians are affiliated with a wide range of insurance plans, including Medicare and Labor & Industries. If you are not sure of your insurance benefits, please inquire prior to your visit. We automatically bill your primary insurance, and will also bill secondary or supplemental insurance as well. If you have no insurance, our office requires that you pay a deposit before seeing the doctor. We are happy to set up a payment plan for the balance on your account after insurance payment of benefits.

SURGERY/HOSPITALIZATION
Our surgeons are able to perform many of their operations in the ambulatory surgery center located within our suite. For cases that cannot be done in the ambulatory surgery center, our physicians also have privileges at the Swedish Orthopedic Institute, Swedish Medical Centers and The Seattle Surgery Center. If surgery is required, the doctor’s assistant will help you set the date and time, as well as work with you to get a referral from your insurance if necessary.

PRESCRIPTIONS AND REFILLS
Our Medical Assistants will be happy to call in a prescription or refill prescription for you any time before 4:30 p.m. Monday through Friday. Please have your pharmacy number ready for the assistant.

APPOINTMENTS
As a new patient, please arrive 15 minutes early and bring:

  • Your insurance information and card.
  • Picture ID
  • A referral if your insurance requires it (if you are not sure if you need a referral, please call your insurance company).
  • All of your chart notes, test results, operation reports , and x-rays from ALL the doctors you have seen for this condition.

 

APPOINTMENTS MAY BE SCHEDULED BY CALLING 206.292.6252 or 800.888.6252.

PARKING
Parking is available on the lower levels of our building. Cherry is a dead end street and the last driveway on the right side is the garage entrance. The rates are $7 for the first hour and $2 for each additional half hour, up to four hours.  Parking facility is managed by Metropolis.  You will need to scan a QR code posted at the parking facility to start parking and will need license plate number and credit card.  You can sign up ahead of time at https://app.metropolis.io/sign-in   Once you have signed up the next time you visit a Metropolis parking facility, just drive in and drive out.

Click here for sign up instructions —>  Metropolis Parking Information

 

SEATTLE HAND SURGERY GROUP CORONAVIRUS UPDATE

PREPARE FOR YOUR APPOINTMENT:

  • MASKS ARE NOW OPTIONAL.  HOWEVER, YOUR PROVIDER MAY REQUEST YOU TO WEAR A MASK DURING YOUR VISIT.  Please be respectful of masking requests. 

SYMPTOMS? (fever, chills, cough, cold-like symptoms)

  • POSITIVE PCR:  Stay at home for 5 days (Day 1 is first day after symptom onset or test specimen collected.  After 5 days, if no symptoms or symptoms resolve may make an appointment but must wear an N95 mask.  (*If fever, stay home until fever resolves)
  • NEGATIVE PCR:  May make an appointment but must wear N95 mask.  (*If fever, stay home until fever resolves)

ASYMPTOMATIC AFTER CLOSE CONTACT WITH COVID

(“Close Contact” = <6 feet away from an infected person for >15 minutes or more over a 24-hour period)

  • Wear N95 mask for 10 days
  • Get PCR test 5 days after contact
    • If POSITIVE PCR, see above
    • If Negative, may make an appointment but must wear N95 mask

SHSG STRONGLY ENCOURAGES TO GET BOOSTER SHOTS WHEN ELIGIBLE

Telehealth consultations will be offered to eligible evaluations in order to support our greater community in decreasing person to person interactions.  We offer convenient hours to video conference with your Seattle Hand Doctor &/or Hand Therapist.  Telehealth is available to established and new patients.  If you don’t want to leave home but desire an evaluation please inquire about Telehealth.